Please choose your artwork carefully as we do not accept returns. All items are final sale.
If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your artwork further, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional shipper or art handler. Contact us for local recommendations.
If you notice damage upon unpacking your original artwork from ConniePickeringStover.com, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the artwork was damaged in transit we will endeavor to replace the artwork. In the event that we are unable to replace the artwork we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (when applicable).
Please do not send your purchase back without email notification FIRST to Connie@cpstover.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 14 days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at Connie@cpstover.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Connie@cpstover.com and send your item to: Connie Stover, 6655 Jackson Rd #377, Ann Arbor, MI 48103
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Connie Stover, 6655 Jackson Rd #377, Ann Arbor, MI 48103.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at Connie@cpstover.com for questions related to refunds and returns.